Welcome to the tajiron.com website
(the "Site") operated by Tajiron Pvt Limited (Registration Number: 0188750). We respect your privacy and want to
protect your personal information. To learn more, please read this Privacy
Policy.
i.This Privacy
Policy explains how we collect, use and (under certain conditions) disclose
your personal information. This Privacy Policy explains your options regarding
the collection, use and disclosure of your personal and business information.
This Privacy Policy also explains the steps we have taken to secure your
personal and business information. By visiting the Site directly or through
another site, you accept the practices described in this Policy.
- Data
protection is a matter of trust and your privacy is important to us. We
shall therefore only use your name, business name and other information
which relates to you in the manner set out in this Privacy Policy. We will
only collect information where it is necessary for us to do so and we will
only collect information if it is relevant to our dealings with you.
- We
will only keep your information for as long as we are either required to
by law or as is relevant for the purposes for which it was collected.
- We
will cease to retain your personal and/or business data, or remove the
means by which the data can be associated with you, as soon as it is
reasonable to assume that such retention no longer serves the purposes for
which the personal and/or business data was collected, and is no longer
necessary for any legal or business purpose.
- You
can visit the Site and browse without having to provide personal and/or
business details. During your visit to the Site, you remain anonymous and
at no time can we identify you unless you have an account on the Site and
log on with your user name and password.
- Data
that we collect
- We
may collect various pieces of information if you seek to sell a product
and/or place an order for a product with us on the Site.
- We
collect, store and process your data for processing your selling and purchasing
on the Site and any possible later claims, and to provide you with our
services. We may collect personal information including, but not limited
to, your title, name, business name, business registration number, GST
number, gender, date of birth, email address, postal address, delivery
address (if different), telephone number, mobile number, fax number,
payment details, payment card details or bank account details.
- Tajiron
shall collect the following information where you are a buyer:
- Identity
data, such as your name, gender, profile picture, date of birth; and
business data such as business registration number, and GST number
- Contact
data, such as billing address, delivery address/location, email address
and phone numbers;
- Biometric
data, such as voice files and face recognition when you use our voice
search function, and your facial features of when you use the Site;
- Billing
account information: bank account details, credit card account and
payment information (such account data may also be collected directly
by our affiliates and/or third-party payment service providers);
- Transaction
records/data, such as details about orders and payments, user clicks,
and other details of products and Services related to you;
- Technical
data, such as Internet protocol (IP) address, your login data, browser
type and version, time zone setting and location, device information,
browser plug-in types and versions, operating system and platform,
international mobile equipment identity, device identifier, IMEI, MAC address,
cookies (where applicable) and other information and technology on the
devices you use to access the Site;
- Profile
data, such as your username and password, account settings, orders
related to you, user research, your interests, preferences, feedback
and survey responses;
- Usage
data, such as information on how you use the Site, products and
Services or view any content on the Site, including the time spent on
the Site, items and data searched for on the Site, access times and
dates, as well as webites you were visiting before you came to the Site
and other similar statistics;
- Location
data, such as when you capture and share your location with us in the
form of photographs or videos and upload such content to the Site;
- Marketing
and communications data, such as your preferences in receiving
marketing from us and our third parties, your communication preferences
and your chat, email or call history on the Site or with third party
customer service providers; and
- Additional
information we may request you to submit for due diligence checks or
required by relevant authorities as required for identity verification
(such as copies of government issued identification, e.g. passport, ID
cards, business registration certificate, tax registration certificate.)
or if we believe you are violating our Privacy Policy or our Customer
Terms and Conditions.
- Access to
your mobile phone’s contact list in order to connect you to other
businesses on the platform.
ii.
Tajiron shall collect the following
information where you are a seller:
- Identity
and contact data, such as your name, date of birth or incorporation,
company name, address, email address, phone number and other
business-related information (e.g. company registration number,
business license, tax information, shareholder and director
information, etc.);
- Account
data, such as bank account details, bank statements, credit card
details and payment details (such account data may also be collected
directly by our affiliates and/or third party payment service
providers);
- Transaction
data, such as details about orders and payments, and other details of
products and Services related to you;
- Technical
data, such as Internet protocol (IP) address, your login data, browser
type and version, time zone setting and location, browser plug-in types
and versions, operating system and platform, international mobile
equipment identity, device identifier, IMEI, MAC address, cookies
(where applicable) and other information and technology on the devices
you use to access the Site;
- Profile
data, such as your username and password, orders related to you, your
interests, preferences, feedback and survey responses;
- Usage
data, such as information on how you use the Site, products and
Services or view any content on the Site, including the time spent on
the Site, items and data searched for on the Site, access times and
dates, as well as websites you were visiting before you came to the
Site and other similar statistics;
- Location
data, such as when you capture and share your location with us in the
form of photographs or videos and upload such content to the Site;
- Access to
your mobile phone’s contact list in order to connect you to other
businesses on the platform.
- Access to
your mobile phone’s camera and gallery to enable you to upload your
product images and videos.
- Marketing
and communications data, such as your preferences in receiving
marketing from us and our third parties and your communication
preferences and your chat, email or call history on the Site or with
our third party seller service providers; and
- Additional
information we may request you to submit for authentication (such as
copies of government issued identification, e.g. passport, ID cards,
etc.) or if we believe you are violating our Privacy Policy or our
Terms of Use.
iii.
We will use the information you
provide to enable us to process your orders and to provide you with the
services and information offered through our website and which you request in
the following ways:
.
If you are a buyer:
- Processing your orders for products:
- Process orders you submit through the
Site;
- Deliver the products you have
purchased through the Site for which we may pass your personal
information on to a third party (e.g. our logistics partner) in order
to make delivery of the product to you;
- Update you on the delivery of the
products;
- Provide customer support for your
orders;
- Verify and carry out payment
transactions (including any credit card payments, bank transfers,
offline payments, remittances, or e-wallet transactions) in relation
to payments related to you and/or services used by you. In order to
verify and carry out such payment transactions, payment information,
which may include personal data, will be transferred to third parties
such as our payment service providers;
ii.
Providing services
.
Facilitate your use of the services or
access to the Site;
- Administer your account with us;
- Display your name, username or
profile on the Site (including on any reviews you may post);
- Respond to your queries, feedback,
claims or disputes, whether directly or through our third party
service providers; and
- Display on scoreboards on the Site in
relation to campaigns, mobile games or any other activity;
iii.
Marketing and advertising:
.
Provide you with information we think
you may find useful or which you have requested from us (provided you have
opted to receive such information);
- Send you marketing or promotional
information about \ products and services on the Site from time to
time (provided you have opted to receive such information); and
- Help us conduct marketing and
advertising;
iv.
Legal and operational purposes:
.
Ascertain your identity in connection
with fraud detection purposes;
- Compare information, and verify with
third parties in order to ensure that the information is accurate;
- Process any complaints, feedback,
enforcement action you may have lodged with us;
- Produce statistics and research for
internal and statutory reporting and/or record-keeping requirements;
- Store, host, back up your personal
data;
- Prevent or investigate any actual or suspected
violations of our Terms of Use, Privacy Policy, fraud, unlawful
activity, omission or misconduct, whether relating to your use of Site
or any other matter arising from your relationship with us;
- Perform due diligence checks;
- Comply with legal and regulatory
requirements (including, where applicable, the display of your name,
contact details and company details), including any law enforcement
requests, in connection with any legal proceedings, or otherwise
deemed necessary by us; and
- Where necessary to prevent a threat
to life, health or safety.
v.
Analytics, research, business and
development:
.
Understand your user experience on the
Site;
- Improve the layout or content of the
pages of the Site and customize them for users;
- Identify visitors on the Site;
- Conduct surveys, including carrying
out research on our users’ demographics and behavior;
- Derive further attributes relating to
you based on personal data provided by you (whether to us or third
parties), in order to provide you with more targeted and/or relevant
information;
- Conduct data analysis, testing and
research, monitoring and analyzing usage and activity trends;
- Further develop our products and
services; and
vi.
Other
.
Any other purpose to which your
consent has been obtained; and
- Conduct automated decision-making
processes in accordance with any of the above purposes.
i.
If you are a seller:
.
Providing Services
.
To facilitate your use of the Site;
- To ship or deliver the products you
have listed or sold through the Site. We may pass your personal
information on to a third party (e.g. our logistics partners) or
relevant regulatory authority (e.g. customs) in order to carry out
shipping or delivery of the products listed or sold by you;
- To respond to your queries, feedback,
claims or disputes, whether directly or through our third party
service agents;
- To verify your documentation
submitted to us facilitate your onboarding with us as a seller on the
Site, including the testing of technologies to enable faster and more
efficient onboarding;
- To administer your account (if any)
with us;
- To display your name, username or
profile on the Site;
- To verify and carry out financial
transactions (including any credit card payments, bank transfers,
offline payments, remittances, or e-wallet transactions) in relation
to payments related to you and/or Services used by you. In order to
verify and carry out such payment transactions, payment information,
which may include personal data, will be transferred to third parties
such as our payment service providers;
- To assess your application for loan
facilities and/or to perform credit risk assessments in relation to
your application for seller financing (where applicable);
- To provide you with ancillary
logistics services to protect against risks of failed deliveries or customer
returns; and
- To facilitate the return of products
to you (which may be through our logistics partner).
i.
Marketing and advertising
.
To send you marketing or promotional
materials about our or third-party sellers’ products and services on our Site from
time to time (provided you have opted to receive such information); and
- To help us conduct marketing and
advertising.
ii.
Legal and operational purposes
.
To produce statistics and research for
internal and statutory reporting and/or record-keeping requirements;
- To store, host, back up your personal
data;
- To prevent or investigate any actual
or suspected violations of our Terms of Use, Privacy Policy, fraud,
unlawful activity, omission or misconduct, whether relating to your
use of our Services or any other matter arising from your relationship
with us;
- To comply with legal and regulatory
requirements (including, where applicable, the display of your name,
contact details and company details), including any law enforcement
requests, in connection with any legal proceedings or otherwise deemed
necessary by us;
- Where necessary to prevent a threat
to life, health or safety;
- To process any complaints, feedback,
enforcement action and take-down requests in relation to any content
you have uploaded to the Site;
- To compare information, and verify
with third parties in order to ensure that the information is
accurate;
- To ascertain your identity in
connection with fraud detection purposes; and
- To facilitate the takedown of
prohibited and controlled items from our Site.
iii.
Analytics, research, business and
development
.
To audit the downloading of data from
the Site;
- To understand the user experience
with the Services and the Site;
- To improve the layout or content of
the pages of the Site and customize them for users;
- To conduct surveys, including
carrying out research on our users’ demographics and behavior to
improve our current technology (e.g., voice recognition tech, etc.)
via machine learning or other means;
- To derive further attributes relating
to you based on personal data provided by you (whether to us or third
parties), in order to provide you with more targeted and/or relevant
information;
- To conduct data analysis, testing and
research, monitoring and analyzing usage and activity trends;
- To further develop our products and
services; and
- To know our sellers better.
iv.
Other
.
Any other purpose to which your
consent has been obtained; and
- To conduct automated decision-making
processes in accordance with any of these purposes.
iv.
Further, we will use the information
you provide to administer your account with us; verify and carry out financial
transactions in relation to payments you make; audit the downloading of data
from our website; improve the layout and/or content of the pages of our website
and customize them for users; identify visitors on our website; carry out
research on our users' demographics; send you information we think you may find
useful or which you have requested from us, including information about our
products and services, provided you have indicated that you have not objected
to being contacted for these purposes.
- Subject
to obtaining your consent we may contact you by email with details of
other products and services. You may unsubscribe from receiving marketing
information at any time in our mobile application settings or by using
the unsubscribe function within the electronic marketing material. We may
use your contact information to send newsletters from us and from our
related companies. If you prefer not to receive any marketing
communications from us, you can opt out at any time.
- We
may pass your name and address on to a third party in order to make
delivery of the product to you (for example to our courier or supplier).
You must only submit to us the Site information which is accurate and not
misleading and you must keep it up to date and are responsible for
informing us of changes to your personal data, or in the event you
believe that the personal data we have about you is inaccurate,
incomplete, misleading or out of date. Inform us of changes. You can
update your personal data anytime by accessing your account on the Site.
- Your
actual order details may be stored with us but for security reasons
cannot be retrieved directly by us. However, you may access this
information by logging into your account on the Site. Here you can view
the details of your orders that have been completed, those which are open
and those which are shortly to be dispatched and administer your address
details, bank details ( for refund purposes) and any newsletter to which
you may have subscribed. You undertake to treat the personal access data
confidentially and not make it available to unauthorized third parties.
We cannot assume any liability for misuse of passwords unless this misuse
is our fault.
vii.
Other uses of your Personal
Information
.
We may use your personal information
for opinion and market research. Your details are anonymous and will only be
used for statistical purposes. You can choose to opt out of this at any time.
Any answers to surveys or opinion polls we may ask you to complete will not be
forwarded on to third parties. Disclosing your email address is only necessary
if you would like to take part in competitions. We save the answers to our
surveys separately from your email address.
- We
may also send you other information about us, the Site, our other
websites, our products, sales promotions, our newsletters, anything
relating to other companies in our group or our business partners. If you
would prefer not to receive any of this additional information as
detailed in this paragraph (or any part of it) please click the
'unsubscribe' link in any email that we send to you. Within 7 working
days (days which are neither (i) a Sunday, nor (ii) a public holiday
anywhere in Pakistan) of receipt of your instruction we will cease to
send you information as requested. If your instruction is unclear, we
will contact you for clarification.
- We
may further anonymize data about users of the Site generally and use it
for various purposes, including ascertaining the general location of the
users and usage of certain aspects of the Site or a link contained in an
email to those registered to receive them, and supplying that anonymized
data to third parties such as publishers. However, that anonymized data
will not be capable of identifying you personally.
viii.
Competitions
.
For any competition we use the data to
notify winners and advertise our offers. You can find more details where
applicable in our participation terms for the respective competition.
ix.
Third Parties and Links
.
We may pass your details to other
companies in our group. We may also pass your details to our agents and
subcontractors to help us with any of our uses of your data set out in our
Privacy Policy. For example, we may use third parties to assist us with
delivering products to you, to help us to collect payments from you, to analyze
data and to provide us with marketing or customer service assistance. We may
also exchange information with third parties for the purposes of fraud
protection and credit risk reduction.
- We
may share (or permit the sharing of) your personal data with and/or
transfer your personal data to third parties and/or our affiliates for
the above-mentioned purposes. These third parties and affiliates, which
may be located inside or outside your jurisdiction, include but are not
limited to:
.
Service providers (such as agents,
vendors, contractors and partners) in areas such as payment services, logistics
and shipping, marketing, data analytics, market or consumer research, survey,
social media, customer service, installation services, information technology
and website hosting;
- Their
service providers and related companies; and
- Other
users of the Site.
ii.
We may transfer our databases
containing your personal information if we sell our business or part of it,
provided that we satisfy the requirements of applicable data protection law
when disclosing your personal data. Other than as set out in this Privacy
Policy, we shall NOT sell or disclose your personal data to third parties
without obtaining your prior consent unless this is necessary for the purposes
set out in this Privacy Policy or unless we are required to do so by law. The
Site may contain advertising of third parties and links to other sites or
frames of other sites. Please be aware that we are not responsible for the
privacy practices or content of those third parties or other sites, nor for any
third party to whom we transfer your data in accordance with our Privacy
Policy. You are advised to check on the applicable privacy policies of those
websites to determine how they will handle any information they collect from
you.
- In
disclosing your personal data to third parties, we endeavor to ensure
that the third parties and our affiliates keep your personal data secure
from unauthorized access, collection, use, disclosure, processing or
similar risks and retain your personal data only for as long as your
personal data helps with any of the uses of your data as set out in our
Privacy Policy.
- We
may transfer or permit the transfer of your personal data outside of
Pakistan for any of the purposes set out in this Privacy Policy. However,
we will not transfer or permit any of your personal data to be
transferred outside of Pakistan unless the transfer is in compliance with
applicable laws and this Privacy Policy.
- We
may share your personal data with our third party service providers or
affiliates (e.g. payment service providers) in order for them to offer
services to you other than those related to your use of the Site. Your
acceptance and use of the third party service provider’s or our
affiliate’s services shall be subject to terms and conditions as may be
agreed between you and the third party service provider or our affiliate.
Upon your acceptance of the third party service provider’s or our
affiliate’s service offering, the collection, use, disclosure, storage,
transfer and processing of your data (including your personal data and
any data disclosed by us to such third party service provider or
affiliate) shall be subject to the applicable privacy policy of the third
party service provider or our affiliate, which shall be the data
controller of such data. You agree that any queries or complaints
relating to your acceptance or use of the third party service provider’s
or our affiliate’s services shall be directed to the party named in the
applicable privacy policy.
x.
Cookies
.
We or our authorised service providers
may use cookies, web beacons, and other similar technologies in connection with
your use of the Site.
- The
acceptance of cookies is not a requirement for visiting the Site.
However, we would like to point out that the use of the 'basket'
functionality on the Site and ordering is only possible with the activation
of cookies. Cookies are small text files (typically made up of letters
and numbers) placed in the memory of your browser or device when you
visit a website or view a message. They allow us to recognise a
particular device or browser. Web beacons are small graphic images that
may be included on the Site. They allow us to count users who have viewed
these pages so that we can better understand your preference and
interests. Cookies are tiny text files which identify your computer to
our server as a unique user when you visit certain pages on the Site and
they are stored by your Internet browser on your computer's hard drive.
Cookies can be used to recognize your Internet Protocol address, saving
you time while you are on, or want to enter, the Site. We only use
cookies for your convenience in using the Site (for example to remember
who you are when you want to amend your shopping cart without having to
re-enter your email address) and not for obtaining or using any other
information about you (for example targeted advertising). However,
certain cookies are required to enable core functionality (such as adding
items to your shopping basket), so please note that changing and deleting
cookies may affect the functionality available on the Sit. Your browser can
be set to not accept cookies, but this would restrict your use of the
Site. Please accept our assurance that our use of cookies does not
contain any personal or private details and are free from viruses. If you
want to find out more information about cookies, go to all-about-cookies or to
find out about removing them from your browser, go to here.
- This
website uses Google Analytics, a web analytics service provided by
Google, Inc. ("Google"). Google Analytics uses cookies, which
are text files placed on your computer, to help the website analyze how
users use the site. The information generated by the cookie about your
use of the website (including your IP address) will be transmitted to and
stored by Google on servers in the United States. Google will use this
information for the purpose of evaluating your use of the website,
compiling reports on website activity for website operators and providing
other services relating to website activity and internet usage. Google
may also transfer this information to third parties where required to do
so by law, or where such third parties process the information on Google's
behalf. Google will not associate your IP address with any other data
held by Google. You may refuse the use of cookies by selecting the
appropriate settings on your browser, however please note that if you do
this you may not be able to use the full functionality of this website.
By using this website, you consent to the processing of data about you by
Google in the manner and for the purposes set out above.
xi.
Security
.
We have in place appropriate technical
and security measures to prevent unauthorized or unlawful access to or
accidental loss of or destruction or damage to your information. When we
collect data through the Site, we collect your personal details on a secure
server. We use firewalls on our servers. Our security procedures mean that we
may occasionally request proof of identity before we disclose personal
information to you. You are responsible for protecting against unauthorized
access to your password and to your computer.
- You
should be aware, however, that no method of transmission over the
Internet or method of electronic storage is completely secure. While
security cannot be guaranteed, we strive to protect the security of your
information and are constantly reviewing and enhancing our information
security measures.
xii.
Your rights
.
If you are concerned about your data,
you have the right to request access to the personal data which we may hold or
process about you. You have the right to require us to correct any inaccuracies
in your data free of charge. At any stage you also have the right to ask us to
stop using your personal data for direct marketing purposes.
Where permitted by applicable data protection laws, we reserve the right to
charge a reasonable administrative fee for retrieving your personal data
records. If so, we will inform you of the fee before processing your
request.
You may communicate the withdrawal of your consent to the continued use,
disclosure, storing and/or processing of your personal data by contacting our
customer services, subject to the conditions and/or limitations imposed by
applicable laws or regulations. Please note that if you communicate your
withdrawal of your consent to our use, disclosure, storing or processing of
your personal data for the purposes and in the manner as stated above or
exercise your other rights as available under applicable local laws, we may not
be in a position to continue to provide the Services to you or perform any
contract we have with you, and we will not be liable in the event that we do
not continue to provide the Services to, or perform our contract with you. Our
legal rights and remedies are expressly reserved in such an event.
Furthermore, you also have the right to ask us to delete your data held by us.
In the event you wish to have your data deleted, you may contact our customer
services to fill up a deletion request form (“Deletion Request”). Our customer
service agent will reach out to you to assist you with the process.
Once you have submitted in Deletion Request, we will take fifteen (15) working
days from the receipt of your Deletion Request to delete your data.
xiii.
Minors
.
We do not sell products
to minors, i.e. individuals below the age of 18, on the Site and we do not
knowingly collect any personal data relating to minors. You hereby confirm and
warrant that you are above the age of 18 and are capable of understanding and
accepting the terms of this Privacy Policy.
i.If you allow a minor to
access the Site and buy products from the Site by using your account, you
hereby consent to the processing of the minor’s personal data and accept and
agree to be bound by this Privacy Policy and take responsibility for his or her
actions.
ii.We will not be
responsible for any unauthorized use of your account on the Site by yourself,
users who act on your behalf or any unauthorized users. It is your
responsibility to make your own informed decisions about the use of the Site
and take necessary steps to prevent any misuse of the Site.